(i) Professionalism
'Penny wise and pound foolish', an old saying with relevance to
property management. When considering the future of your property
that is worth many hundreds of thousands of dollars is it not
worthwhile investing a little more to ensure that the property is
managed by a professional?
(ii) Market Knowledge
Dealing with the residential rental market on a daily basis
ensures that we are up-to-date with the current market. We are
aware of supply and demand across all price ranges and are,
therefore, able to ensure that your are receiving the best possible
rent in today's marketplace. This knowledge is also invaluable when
the time comes to look for a new tenant. Ensuring the property is
correctly priced and marketed ensures the property will be let in
the shortest possible time.
(iii) Legal Knowledge
With the various statutes that impact on residential property
management, it is important that you or your representative is
fully conversant with the law as it relates the rights and
responsibilities of landlords and tenants. In addition to the main
piece of legislation, the Residential Tenancies Act 1986 (amended 1
October 2010) you need also to be aware of the following pieces of
legislation: Real Estate Agents Act 2008, Privacy Act 1993 (amended
1 February 2011), Fair Trading Act 1986 (amended 1 August 2009),
Human Rights Act 1993 (amended 3 March 2010), Occupiers Liability
Act 1962 (amended 3 September 2007), Matrimonial Property Act 1976
(amended 18 May 2009), Building Act 2004 (amended 1 January 2011),
Companies Act 1993 (amended 1 February 2011). In addition, to be
fully conversant with local bylaws and regulations.
(iv) Market Exposure
When looking for a new tenant we are able to draw from a larger
pool of tenants than a landlord acting privately, or a smaller
agency can. Due to location of our 7 high profile offices and,
extensive marketing activity, prospective tenants are aware that we
have a wide range of properties to let and, we, therefore, have
more people enquiring, direct. In addition, tenants that may
enquire about one property that they find unsuitable can be easily
redirected to other properties we have available. Having a larger
selection of tenants allows us to be more selective in whom we
place into a property.
(v) Credit Checking - TICA
As we are regularly placing tenants into properties we have
established strong credit-checking procedures. Some, such as debt
collection agencies and references can be checked by private
individuals; however, we also as property managers have access to a
specialised credit checking service known as TICA. This service has
a comprehensive database of tenants that have left owing money or
having caused damage to a point where we would be unwilling to
accept these people as tenants.
(vi) Corporate Resources
As one of a very select Client Group of John Crocker &
Associates Ltd, we are able to draw on the exclusive expertise of
this internationally recognised leader in the field of Property
Management. Across the areas of expert legal advice, regular
training, specialised Property Management conferences and the
general sharing of ideas, we ensure alliances with only the very
best in our field.
(vii) Quality of Trades Persons
Selecting a tradesperson to carry out repairs on a timely basis
that is both of a quality and cost that is satisfactory to our
expectation, is a process we thoroughly and regularly review. This
ensures that when any work is required that you have the confidence
in knowing the work will be done quickly, correctly and at a
favourable cost. The volume of work that we process also allows us
to achieve a pricing structure that would otherwise be difficult to
achieve.
(viii) Quality of Computer Systems
We operate leading technology platforms to process and control
our property management portfolio. This allows us to
efficiently carry out all tasks, to include but not be limited
to:Monitor and management of arrears.Schedule of forthcoming
inspections.Review current rents with a view to maximising the
landlords return.Produce clear monthly and annual statements for
the property owner.Of particular value is the financial and
electronic diary data held on file, that can be produced to
demonstrate history of a tenant and property.
(ix) No Interruptions
Forget those late night and early morning calls from tenants
with problems or, the arranging of family or friends as alternative
contacts while you are on holiday. As management professionals we
are available 24 hours and have tradespersons on 24/7 callout
whenever their service may become necessary.
(x) Neutral Party
Should problems arise with your property emotion can sometimes
cloud the decision making process, inhibiting a quick resolution of
problems. As an independent manager we can advise you on your
rights and obligations and the best way to resolve issues.